Virtual Event Tech Check

Don't let tech issues get in the way of your Event.

Go into your Event confident by following these tips to ensure an excellent Event experience:

  1. Best Practices
  2. Understand how to start and join your Event
    1. Gathr (Gallery, Combined formats)
    2. Gathr (Broadcast format)
    3. Zoom
    4. YouTube Live, Vimeo Live, and Third-Party Platforms

 

   1.  Best Practices

For the best possible virtual Event experience, follow these best practices. 

  • Use Google Chrome for its across-the-board compatibility and know you'll always have the latest version. Gathr User feedback consistently reports that Chrome provides a smooth experience using a PC or a Mac.
  • Close any other open applications or tabs to maximize your device's performance during your Event. For the smoothest streaming video performance, it's best to free up memory space by closing any extraneous programs or browser windows. 
  • Use a cabled internet connection instead of WiFi. The best virtual Event experiences stream smoothly without buffering or pauses. To achieve that, it's critical to have a high-speed stable internet connection. Remember that WiFi can sometimes have "dead spots," where video and sound can pause or buffer, which transmit to your audience. When you use a cabled internet connection, speeds are more consistent. 
  • Test your connection speed before your Event begins. Do this at speedtest.net or directly from your internet service provider.

    If your upload speed is less than 40 Mbps, we recommend you turn off your camera for your Event.

    If your upload speed is less than 20 Mbps, we strongly recommend you find a faster connection. Such low speeds can cause problems with your video and screen share, and Attendees may request refunds as a result.

  • Anticipate your Audience by always letting them into the Event promptly, if using Zoom. Also, don't forget about the Event chat - your Attendees will want to interact with you, so be sure to check the chat often. For any technical issues, remind the audience to allow browser permissions and enable microphone, audio, and camera. Also, encourage Attendees to refresh the page after adjusting their settings - this solves many common issues.
  • Do a tech check before your Event starts. 
    Think of this as a dress rehearsal for your Event. 
    Take the time to get your streaming device and accessory setup Event-ready with any lights, microphones, cameras, or other equipment. Have all this pre-set, so you can ensure everything works like it's supposed to. 

Gathr Platform

Test start and join your Event from your Overview by selecting the "Join" button for your Event - this button appears 2 hours before your Event starts. 


Join from Overview

Or you can select the "Join Livestream" button on your Event Management Dashboard up to 2 hours before your Event.
Join Livestream Event Management Broadcast

Once you arrive at your Watch page, select "During Event" in the drop-down box, and choose "Join Meeting." This shows your Watch page as your Attendees will see it during your Event. Before Event Test Jitsi GIF-1

Don't forget to allow browser permissions for your microphone and camera!

Allow Browser permissions Gathr platform-1


After allowing permissions for your microphone and camera, test your settings to find what works best. 

 

Zoom

Like any other Zoom meeting, open your Zoom desktop client and start the meeting for your upcoming Event. 

Zoom Start Meeting GIF

Learn how to test your settings for Zoom Events.

 

   2.  Understand how to start and join your Event

It's critical to know how you will start your Event when it's time to begin.

Going live with your Event is a little different for each platform. Here are examples of how to begin your Event using different live stream platforms:

Gathr (Gallery, Combined)

From your Overview, see your Upcoming Events. Your next Event is the top one on the list, and the green "Join" button appears here starting two hours before your Event start time.

To start your Event, select the "Join" button.  

Join Live EVent w Permissions Gallery Combined GIF

 

Don't forget to allow browser permissions for your microphone and camera!

Allow Browser permissions Gathr platform-1

 

 

Or you can select the "Join Livestream" button on your Event Management Dashboard up to 2 hours before your Event. To start your Event, select the "Join Livestream" button.  

Join Livestream in progress Gallery

 

Gathr (Broadcast)

From your Overview, see your Upcoming Events. Your next Event is the top one on the list, and the green "Join" button appears here starting two hours before your Event start time. 

After selecting "Join Meeting," choose "Start Broadcast" to begin your live stream. Your Event won't begin until you do so.

Go Live Jitsi

 

Don't forget to allow browser permissions for your microphone and camera!

Allow Browser permissions Gathr platform-1

 

 

Or you can select the "Join Livestream" button on your Event Management Dashboard up to 2 hours before your Event. To start your Event, select the "Join livestream" button.  

Join livestream in progress Broadcast

 

 

Zoom

To begin your Event, go directly to Zoom and start your meeting. Attendees and Panelists can join your virtual Event via your Event Watch page. 

Your Event goes live when you start the meeting from Zoom. When you do this, your Attendees will see the embedded Zoom Event directly on the Gathr Watch page. 

Zoom Start Meeting GIF-1

YouTube Live, Vimeo Live, or Third-Party Platforms

To begin your Event, navigate to your platform of choice, access your Dashboard, and start your Event directly. 

Your Event will be transmitted via your customized Gathr Watch page for YouTube Live and Vimeo Live Events. For Third-Party platforms, your Attendees will be re-directed to the link you provided when you created your Event. 

 

For all platforms, you must allow microphone and camera permissions to your browser so that everyone will see and hear you during your Event. 

 

 

 

Related Articles:

How to Join a Virtual Event
How to Allow Browser Permissions