---
title: How Do I Get a Refund?
description: Find out how easy it is to request a refund.
---
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# How Do I Get a Refund?
## Find out how easy it is to request a refund.
Third-party Event Hosts are in charge of setting a refund policy and granting refunds. To get a refund for your tickets, send a refund request to the Event Host.
1. [Look up Ticket Confirmation Email](https://support.gathr.com/how-do-i-get-a-refund#FindEmail)
2. [Find Event's Refund Policy](https://support.gathr.com/how-do-i-get-a-refund#FindRefundPolicy)
3. [Contact the Host](https://support.gathr.com/how-do-i-get-a-refund#ContactHost)
4. [Await Host's Decision](https://support.gathr.com/how-do-i-get-a-refund#AwaitDecision)
[5. Gathr's Refund Policies](https://support.gathr.com/how-do-i-get-a-refund#refundpolicies3)
1. Find "**Your tickets for \[Event Name\]**" ticket purchase confirmation **email**.
2. Select "**Contact The Organizer**" and go to "**Help**" to find the Host's Refund Policy.
In this example Event, the Refund Policy is Moderate (all Events default to Moderate unless the Host changes the policy).
3. **Contact the Host to request a refund**.
Be sure you input the same **email address** where you received your ticket confirmation, which includes a Receipt with your **Order ID**.
Enter your details, and send your refund request.
4. Await the Host's response. They have 12 hours to accept or decline your request under the **Moderate** Policy.
If your Event has a **Flexible** Policy, your refund request will be automatically accepted.
### **Refund Policies**
- **Flexible:** When you request a refund under the Flexible Refund Policy, it's automatically accepted, and the Host receives an email.
- **Moderate:** When you request a refund under the Moderate Refund Policy, the Host is immediately notified via email. The Event Host then has 12 hours to review it and accept or deny this request.
- **Strict:** You may not request a refund under the Strict Refund Policy.
**Note -** Service Fees and Transactions Fees are always non-refundable.
**Event Cancelation - **If an Event gets canceled, you will receive a full refund.
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