Can I Get a Refund on My Tickets or Cancel My Order?

Looking to get a refund or cancel your ticket order? Learn how to get your money back/cancel a pre-authorization in this article.

Event Hosts are in charge of setting a refund policy and granting refunds. To get a refund for your tickets, send a refund request to the Event Host. 

For unconfirmed Theatrical on Demand® Screenings / Events on Demand™, follow the same steps to request a Host cancel your order.

 

1. Look up Ticket Confirmation Email

2. Contact the Host

3. Await Host's Decision

4. Refund Policies

 

  1. Find "Your tickets for [Event Name]" ticket purchase confirmation email.

    Ticket in email

   2.  Select "Contact The Organizer" link. You will be redirected to the Event page. 

 

Contact The Organizer

Be sure you input the same email address where you received your ticket confirmation, which includes a Receipt with your Order IDOrder ID

Head down to the "Contact Host" and enter your details to send your refund request. 

How to Request a Refund Screening Page

 

   3.  Await the Host's response. They have 12 hours to accept or decline your request under the Moderate Policy. 

If your Event has a Flexible Policy, your refund request will be automatically accepted. 

Refund Policies

  • Flexible: When you request a refund under the Flexible Refund Policy, it's automatically accepted, and the Host receives an email. You have until 12 hours after an Event ends to request a refund.
  • Moderate: The host is immediately notified via email when you request a refund under the Moderate Refund Policy. The Event Host then has 12 hours to review it and accept or deny this request. 
  • Strict: You may not request a refund under the Strict Refund Policy. 

Note - Service Fees and Transactions Fees are always non-refundable. 

Event Cancelation - If an Event gets cancelled, you will receive a full refund.