---
title: Can I Get a Refund on My Tickets or Cancel My Order?
description: "Looking to get a refund or cancel your ticket order? \nLearn how to get your money back/cancel a pre-authorization in this article."
---
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# Can I Get a Refund on My Tickets or Cancel My Order?
## Looking to get a refund or cancel your ticket order? Learn how to get your money back/cancel a pre-authorization in this article.
Event Hosts are in charge of setting a refund policy and granting refunds. To get a refund for your tickets, send a refund request to the Event Host.
For **unconfirmed Theatrical on Demand® Screenings** / **Events on Demand™**, follow the same steps to request a Host cancel your order.
For **Video on Demand** rental refunds, please write to **support@gathr.com**.
1\. [Look up Ticket Confirmation Email](https://support.gathr.com/can-i-get-a-refund-on-my-tickets#FindEmail)
2\. [Contact the Host](https://support.gathr.com/can-i-get-a-refund-on-my-tickets#FindRefundPolicy)
3\. [Await Host's Decision](https://support.gathr.com/can-i-get-a-refund-on-my-tickets#AwaitDecision)
4\. [Refund Policies](https://support.gathr.com/can-i-get-a-refund-on-my-tickets#refundpolicies3)
5\. [Requesting a Refund After an Event Has Ended](https://support.gathr.com/can-i-get-a-refund-on-my-tickets#requesting_refund_after_event)
1. Find "**Your tickets for \[Event Name\]**" ticket purchase confirmation **email**.
2. Select "**Contact The Organizer"** link. You will be redirected to the Event page.
Be sure you input the same **email address** where you received your ticket confirmation, which includes a Receipt with your **Order ID**. 
Head down to the **"Contact** **Host"** and enter your details to send your refund request.
3. Await the Host's response. They have 24 hours to accept or decline your request under the **Moderate** Policy.
If your Event has a **Flexible** Policy, your refund request will be automatically accepted.
4. Refund Policies
### **Refund Policies**
- **Flexible:** When you request a refund under the Flexible Refund Policy, it's automatically accepted, and the Host receives an email. You have until 24 hours after an Event ends to request a refund.
- **Moderate:** The host is immediately notified via email when you request a refund under the Moderate Refund Policy. The Event Host then has 24 hours to review it and accept or deny this request.
- **Strict:** You may not request a refund under the Strict Refund Policy.
**Note -** Service Fees and Transactions Fees are always non-refundable.
**Event Cancelation -** If an Event gets cancelled, you will receive a full refund.
5. Requesting a Refund After an Event Has Ended
After an Event ends, you have 48 hours to request a refund, so be sure to make your request before that period ends.
Follow steps #1 - 3 above to complete your refund request.
**Note**: Fees, such as Gathr's Service Fee and the Payment Processor's fee are non-refundable.
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